Conflict De-Escalation and Wellbeing Courses 

Life is often tough and might feel, for many, like it's getting tougher. ​ This means that sometimes you, your leaders and your teams will be given a hard time for no reason. Other times, an honest mistake handled incorrectly can lead to unhappy employees, disgruntled customers and negative word-of-mouth.

 

Our courses can teach your teams how to manage and de-escalate conflict so that everyone leaves the situation feeling safe, satisfied and comfortable and happy to continue the relationship.

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By the end, participants can confidently:

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• Calm conflict or hostility within their own teams or other departments to create a productive, happy workplace.

• Calm and satisfy unhappy and agitated customers in a confident manner which retains the customer and doesn't upset or offend other customer observers.

• Repair relationships post-conflict.

• Understand the early warning signs, common triggers and causes of hostility for early intervention.

• Manage the different stages of conflict and understand the correct interventions for each stage.

• Look after their own wellbeing pre, during and post-conflict.

• Deploy the active listening skills and understand non-verbal cues which can resolve conflict and build positive relationships.​

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